Terms and Conditions
General
- All bookings include up to a 5 minute period for clean up and instruction.
- Virtual Reality is a physical activity and by participating you acknowledge Virtual Reality Melbourne is not responsible for any injury or incident as a result of failing to follow instruction, using the equipment incorrectly, ignoring safety boundaries or user error such as forgetting that VR isn’t real.
- Virtual Reality Melbourne is not responsible for any loss of enjoyment due to failure to understand or follow instructions.
- Regarding our refund policies please keep in mind that late cancellations may prevent other potential groups or bookings from participating – exceptions can be made in the event of an emergency or uncontrollable circumstance at Virtual Reality Melbourne’s discretion.
- VR ‘Arcade’ refers to the VR in the store, and does not reflect the possession of traditional arcade machines.
Late Arrival
- Sessions are booked back to back and as such for a full session you must arrive on time, we recommend arriving roughly 5 minutes prior.
- Arriving late does not provide eligibility for a refund.
Behaviour
- Please be mindful of your fellow customers and keep language and conversation appropriate as such.
- Virtual Reality Melbourne is a friendly environment and does not tolerate any kind of abuse towards Staff or customers, anyone behaving in this manner may be asked to leave and is not eligible for a refund.
Cancellations
- For Individual and Regular bookings, any cancellation with 48 hours of the booking date are not eligible for a refund of deposit.
- For Group and Party bookings, any cancellation within 7 days of the booking date are not eligible for a refund of deposit.
- The deposit value is 50% of the total.
- A voucher for store credit can be arranged in the case of a late cancellation.
Transfers
- Bookings may be transferred but are subject to availability.
- Postponing a booking does not extend the date from which refunds are eligible.